Harumph.
Recently, I have been trying to get a T-mobile phone and the process has been extremely arduous and frustrating. The story goes like this:
Woman tries to buy mobile phone from internet.
Woman is informed that her credit rating is not acceptable.
Woman scratches her head and tries to recall any blips in her perfect record.
Woman’s husband suggests it might be because they bought a repossessed flat.
Woman decides this is grossly unfair and writes a frosty letter to T-mobile.
T-mobile decide to overturn decision and let woman buy phone.
One day later, T-mobile ask for a £100 deposit due to woman’s credit status.
Woman can’t believe her eyes and decides to find out what mistake Equifax might have made.
Equifax ask for £15 to sort out mistake that isn’t woman’s fault. Woman is frustrated but decides it is better than paying out £100.
Equifax then can’t access woman’s information.
Woman rushes madly home from work to phone Equifax during their office hours, to be told that more proof of identity is needed and could she fax 2 letters with her name and address on.
Woman doesn’t have access to a fax and doesn’t see why it’s her problem because her credit IS ACTUALLY FINE!!!!!
On whom do I take revenge? Answers on a postcard, please - or the comments if you prefer.
To be continued…
November 18th, 2006 at 1:11 pm
I agree, it is soooo unfair that credit rating can be judged on post codes, makes credit rating sound like some Supernatural Phenomenon that continues after the person with the bad credit has long since gone. Maybe the Ghostbusters International Reserve can branch out and then as well as busting ghosts, we can also bust the presence of bad credit left behind by previous owners.
I personally would tell T-Mobile where to stick their phone, there are plenty more mobile companies out there. I would also write to whoever the boss of Equifax (after they have sorted everything out) explaining what you went through, explain that you are pregnant and the stress caused to you was unessessary, lay it on really thick!!!!
November 19th, 2006 at 2:44 pm
Too right!
November 20th, 2006 at 7:40 pm
send the ninjas after them….
silent deadly and very quick
February 1st, 2007 at 12:50 am
Yes some kind of revenge is in order. as for whom do you exact said revenge on, remains the dilemma of most crazies. However, you could take a leaf from the book of any tin-pot dictator and massacre them all, or alternatively just send strongly worded letters explaining that this is unacceptable customer service and that you are going to contact the appropriate regulatory organisation (that’s what i normally do cause i’m too much of a scaredy cat).
good day
February 1st, 2007 at 12:53 am
Another post from me because i’m getting the hang of this.